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Let Us Know What You Thought of the Services Here at Lute Riley Honda!

Your satisfaction is our highest priority. Please tell other prospective customers about your experience with our dealership by leaving a review on one of the sites below.

We here at Lute Riley Honda dedicate ourselves to offering the most fulfilling automotive assistance we can to all drivers from the Richardson, Dallas, Irving, and Frisco areas and far beyond; whether you're getting behind the wheel of your next vehicle, getting a little maintenance done on your current ride, buying some accessories, or anything else, we strive to offer you the smile and satisfaction we know you deserve.

Recent Reviews from Lute Riley Honda

Sorry this is going to be a book; however, I absolutely LOVED my experience at Lute Riley Honda (LRH)!! ALL of what you will read here happened on 5/13/2020. I called LRH to inquire on a Pilot Black Edition. I spoke with John who patiently (30 minutes of patience) walked me through the car's details and features, as well as the payment options. He offered a quote of the financials and emailed them to me. I then contacted two other local Honda dealerships to compare the quote. The two competitors tried to beat the price, but wanted to "talked to my manager" and call me back. In the meantime, I visited LRH and was greeted by Ke Chen, a salesman that John referred me to upon my arrival. Ke was VERY knowledgeable about everything on the Pilot from the safety features to the comfort features to the drive/power stats. I decided that the Pilot Black was the car I wanted. Now we just need to settle on a price; however, my lunch hour was over and I needed to return to my office. At this point, one of the managers, Will, introduced himself. I told him that I needed to return after work. "No problem." (No pressure to buy right then and there) Before my return to LRH after work, both of the other dealerships called to amend their offers. The amended offers were significant enough for me to consider. Upon my return, I gave John, Will and Ke the amended offers, and they did not hesitate to confer quickly, and beat all offers. We came to an agreement on price, signed papers and I owned a new Pilot Black. The Lute Riley Difference: During the process of agreeing on the price, I voiced my concern about how the competitors were eager to drop the price of their vehicles. John talked to me in a manner that I could understand about how dealerships can compete on selling prices. He never once spoke poorly of his competitors. John was transparent on how the vehicles were priced, and I felt that he was honest in his responses. The closing process and signing the paperwork was seamless and efficient. Every paper I signed was explained. I purchased the extended warranty after the limitations of the factory warranty was explained. Once the vehicle was mine, Ke delivered my new car to my home. My mother was present, and Ke again explained the features of the car to us both. Shop Lute Riley Honda. Talk to John, Ke and Will. Do your comparisons. You will be glad you did!!

Damon Lively May 14, 2020

We purchased our second van from Lute Riley Honda in Richardson after an excellent experience our first time. With our first purchase Ted Kim took care of every detail and made sure that we were taken care of. When there was an issue with our van, he made a personal choice to help figure out what was going on and we got the issue resolved. He treated us as if we were family. Because of the excellent service and our awesome van, we went back to Lute Riley for our second purchase in December. Everyone was great the day of the sale and when we had extras added to the van, everything happened timely. Now, it is the end of February and we have still not received our license plates. Our original inquiries began a month ago when we saw the dates were approaching expiration of our tags. Not one person that we originally dealt with is able to return a call. The managers that we have spoken to have promised to research the issue and call us back don’t call back. Last week one person finally told me that the financial office failed to purchase plates for sales in December. He assured me that the plates would soon be on their way and that when our temp tags expire that they would renew. He went as far to ask me for the needed items to renew the temp tags and said to call the date of expiration and they would have them ready for us to print that day. He said they were unable to renew until expiration. Today my tags expired and that guy was not at work today. Neither was the manager he referred me to that was “all over it and taking care of everything for us.” Tonight I just hung up with the latest manager who said tomorrow they will research the issue and get back to us tomorrow. He does not work tomorrow. But I am to trust that he is going to handle this. There comes a point when words don’t mean much. I think we are at that place. No apologies, no managers taking ownership, just delays and unknowns. Feeling frustrated.

Stephanie Barker- Fullerton Feb 26, 2019

The first time we went, we had the pleasure of meeting Thanh, who took us for a test drive in the new, 2016 Honda HR-V. Along the way, he excitedly talked to us about all of the features included in the car. When we got back to the dealership, he waited patiently as we opened every door, messed with every button and setting, and moved every seat to see what all it had to offer. : ) We had to get a couple of things taken care of financially, so we left and in the meantime, we received a hand-written note in the mail from Thanh, telling us how happy he was to have met us and how he hoped wed be back. When we did come back, he was off work, so we were referred to Javed, who was also incredibly patient and thorough in talking to us more about the car. Their Sales Manager, Harrison worked hard to get us the best value he could for our trade-in and made absolutely sure that I was comfortable with the amount before even beginning to move forward on the deal. While they took care of all of the logistics, Chad came over to the desk at the perfect time to talk through all of the accessories that were available to us. He was able to offer us a great deal on some all-season floor mats and a trunk organizer, and that just added to the excitement that I already felt. We worked with Grady and Clint in the financing department, and I also cannot say enough good things about them. Grady tried to make sure we were getting the best interest rate possible, and Clint took the time to explain every line item to us to make sure that we knew what we were paying for. When he presented us with optional add-ons, he waited patiently as we talked through it, (which is a feat in and of itself, as my husband and I are both very, very indecisive.) : ) Driving away from Lute Riley Honda in my new car, I felt so well taken care of and so valued as a customer. Richardson isnt the closest to our house, so we had gone to other dealerships prior to this. Each and every one of the salesmen we had been in contact with from other dealerships pretty much fell off the face of the earth once the end of the month came and went. That wasnt the case with Lute Riley. They kept in contact with us and made sure we knew that we werent just another number to add to their quota. We were valued customers to them, and we knew that from start to finish. I absolutely love my new HR-V and Im so grateful for the team at Lute Riley Honda in Richardson for their hard work to make us happy!

KatyTraczek Nov 12, 2015

I purchased a 2013 Pilot EX-L from LR Honda last night. This is my 4th Honda, and 2nd time to purchase at Lute Riley (1st time was in 2005). I chose to go back here because not only did they easily beat the 5 previous quotes from John Eagle, David McDavid,Honda Cars of McKinney AND Rusty Wallis by hundreds (not $10, HUNDREDS) they threw in 8 add-ons, 2 years of Free oil changes (yes, YEARS) and the salesman had an ice-cold Sprite waiting for me when I got there (he knew I had a sore throat & cold LOL!) OK, so the Sprite is like, whatever, but to me it showed a sense of humor and caring that you don't see at other dealerships, who act like YOU owe THEM something. I hate to drop names on reviews, because I am always suspicious that the review is written by the actual sales person trying to make the dealership look good (seriously, you know you have thought it too! haha!) but I will on this one, James B. was our sales guy and Finance guy was named Bret. Even though it was after 9pm by the time we examined the actual vehicle, James parked it in the brightly lit service department so we could see it good, and he also took the painstaken time to show me every little button, programmed my phone into the bluetooth & etc. I'd test driven roughly 12 cars before this, and NO ONE had taken the time to do any of that, all the OTHER dealerships (*cough, cough, Honda cars of McKinney*) wanted to know was what my monthly payment I was comfortable with, the others could careless to SELL me the actual vehicle. ggrrr.... Bret (finance) was also patient & straight to the point, didn't pressure me with all the Gap Ins crap and etc, he was sympathetic that I was sick and ready to get it over with at that point. They beat our bank's APR of 2.9% and we got 0.9% easy, even with Meh credit scores. Bret seemed even amused at me when I got so excited over the oil changes, and was examining the paperwork for any extras that could have gotten slipped by us. Nope, not there. They seriously rock. I have referred all my friends on Facebook, and hope you don't hesitate to send your daughter/sister/mom there, they are really cool to deal with and don't miscalculate your intellect as a female. *Only a woman will understand what I mean by that, when it comes to buying a car*

mandimoo911 Feb 19, 2013

Show next 5 Reviews

If you've been a customer at our Richardson, TX dealership, either recently or any time in the past, we'd love nothing more than to hear about your experience with us! This helps us learn about how we did and it can help other prospective customers decide to choose us for their next automotive venture. Below you'll find a list of sites you can leave a review on, so take your time and let us know how we did. If you'd prefer to speak to someone in person, call us here at (855) 898-1959 and we'll assist you however we can. We hope to hear from you soon!

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