When I was a senior in high school, my dad handed me the keys to a brand new, 2006 Honda Civic. I was ecstatic and couldn't wait to get behind the wheel. That night, my closest friends and I jumped in the car, with windows down and sunroof open, and headed to our Friday night football game. I drove that car to many more of those games and so many other high school events, and before I knew it, I was driving it to my high school graduation. Shortly after that, I was loading that thing down, (you'd be surprised how much you can fit into a Honda Civic,) and going off to college. I blinked and I was driving it to my college graduation. The church that I attended during this time was the church I'd grown up in. When my pastor unexpectedly resigned, I drove my little Honda to a new church, where I met the love of my life. Then, you guessed it; I drove it to the rehearsal dinner for our wedding. The car fit perfectly with our humble beginning in a 1-bedroom apartment, but when we had saved up enough money to buy our first home, I loaded that thing down once more and proudly parked it in our new 2-car garage. I drove that car into so many major milestones in my life (with many, many fun road trips sprinkled into the mix as well). During that time, I developed a strong loyalty towards the Honda brand. After almost 10 years of driving my Civic, I couldn't imagine parting ways with it, but within minutes of walking into Lute Riley Honda in Richardson, I realized that I was going to leave there with the same warm, fuzzy feelings that I'd had the past 10 years. The first time we went, we had the pleasure of meeting Thanh, who took us for a test drive in the new, 2016 Honda HR-V. Along the way, he excitedly talked to us about all of the features included in the car. When we got back to the dealership, he waited patiently as we opened every door, messed with every button and setting, and moved every seat to see what all it had to offer. : ) We had to get a couple of things taken care of financially, so we left and in the meantime, we received a hand-written note in the mail from Thanh, telling us how happy he was to have met us and how he hoped we’d be back. When we did come back, he was off work, so we were referred to Javed, who was also incredibly patient and thorough in talking to us more about the car. I’m embarrassed to admit that the tears started to flow as we began talking about trading in my beloved Civic, and because I couldn’t bear to watch it go for less than I thought it was worth, their Sales Manager, Harrison worked hard to get us the best value he could for our trade-in and made absolutely sure that I was comfortable with the amount before even beginning to move forward on the deal. While they took care of all of the logistics, Chad came over to the desk at the perfect time to talk through all of the accessories that were available to us. He was able to offer us a great deal on some all-season floor mats and a trunk organizer, and that just added to the excitement that I already felt. We worked with Grady and Clint in the financing department, and I also cannot say enough good things about them. Grady tried to make sure we were getting the best interest rate possible, and Clint took the time to explain every line item to us to make sure that we knew what we were paying for. When he presented us with optional add-ons, he waited patiently as we talked through it, (which is a feat in and of itself, as my husband and I are both very, very indecisive.) : ) Driving away from Lute Riley Honda in my new car, I felt so well taken care of and so valued as a customer. Richardson isn’t the closest to our house, so we had gone to other dealerships prior to this. Each and every one of the salesmen we had been in contact with from other dealerships pretty much fell off the face of the earth once the end of the month came and went. That wasn’t the case with Lute Riley. They kept in contact with us and made sure we knew that we weren’t just another number to add to their “quota.” We were valued customers to them, and we knew that from start to finish. I absolutely love my new HR-V and I’m so grateful for the team at Lute Riley Honda in Richardson for their hard work to make us happy!
Katy Traczek
Nov 12, 2015
